#1 Hello World!
One with the most stereotypical title.
Reading & reflecting on my notes have been a great source of comfort in the last few months. It's helped me energize every day to face the challenges & take up more with a positive attitude.
Below, I've curated some articles & sources from the learning I captured last week. Hoping you will find them useful.
Empathy is a strong trait in building long-lasting relationships. In the service industry, it differentiates good experiences from great ones. This article talks of 4 actionable insights leveraged by the content team helping co-op funeral directors in the UK.
Psychology plays a very strong role in all the choices we make. This article captures some important lessons on how Peloton has used it to design their product experience and create stickiness that's unparalleled.
The trigger-routine-reward cycle described in the habit loop framework is being considered for the coach approach. Will be very interesting to see it in work & help improve stickiness in our products & services.
Book recommendation: One minute manager meets the monkey (amazon link)
We regularly find it difficult to manage our time effectively. Our calendars & working hours are busy. We overstretch most of the times, still are always in chasing mode. This book elaborates 4 rules on how to get out of this situation. It's a very quick read, so go for it. Sharing a snapshot from the book covering the 4 rules in brief.
Some random goodness from the internet: